In-house average weekday ridership for August was 2,953, up by 9.35% from last year. Supplemental providers average weekday ridership was 249, up by 14.90%. Combined in-house and supplemental providers average weekday ridership was 3,202, up by 9.76%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 17,178 boardings, up 11.23% as compared to the same time period in fiscal year 2023.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 90.54% for August. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 91.37%. On-time performance for trips with a desired arrival time was 58.29% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 91.46% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of August, Handi-Van operated 73,166 trips including 7,451 trips that were longer than one hour in trip time. The analysis found that 73.39% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 670 or 8.99% of these trips were more than 15 minutes longer than comparable fixed-route trips. 1,313 or 17.62% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 74.18% for August, down by -5.57% from last year.
Over the month of August, reservationists answered 39,648 calls. Of those calls, 99.85% were answered within 5 minutes.
| August FY2024 |
August FY2023 |
August FY2019 Pre-COVID |
% Change FY 23 to 24 |
2 Month FY2024 |
2 Month FY2023 |
2 Month FY2019 Pre-COVID |
% Change FY 23 to 24 |
12 Month FY2019 Pre-COVID |
Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 88,142 | 79,849 | 97,556 | 10.39% | 170,123 | 152,945 | 197,933 | 11.23% | 1,197,533 | |
| Average Weekday Ridership | 3,202 | 2,917 | 3,878 | 9.76% | 3,169 | 2,868 | 3,872 | 10.46% | 3,856 | |
| Unique Riders During the Month | 5,362 | 4,885 | 5,721 | 9.76% | 5,280 | 4,837 | 5,769 | 9.17% | 5,810 | |
| Cost per Revenue Hour | $109.35 | $105.79 | $92.59 | 3.37% | $110.35 | $109.08 | $89.81 | 1.16% | $87.76 | <= $90 |
| Cost per Passenger Trip | $51.16 | $53.36 | $40.93 | -4.12% | $51.76 | $55.29 | $39.85 | -6.37% | $39.61 | <= $39 |
| Cost per Revenue Mile | $7.60 | $7.26 | $6.19 | 4.63% | $7.56 | $7.47 | $5.94 | 1.23% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.14 | 1.98 | 2.26 | 7.81% | 2.13 | 1.97 | 2.25 | 8.05% | 2.22 | >= 2.2 |
| Farebox Recovery | 3.18% | 3.02% | 4.57% | 0.15% | 3.25% | 2.93% | 4.29% | 0.32% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 78.73% | 78.69% | 74.84% | 0.04% | 78.73% | 79.08% | 75.36% | -0.35% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 0.83% | 1.15% | 2.18% | -0.32% | 0.82% | 1.19% | 2.23% | -0.37% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.04% | 0.04% | 0.12% | -0.01% | 0.03% | 0.04% | 0.13% | -0.01% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 90.54% | 93.10% | 86.35% | -2.56% | 90.70% | 94.01% | 87.35% | -3.31% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 91.37% | 94.24% | 88.53% | -2.87% | 91.52% | 95.20% | 89.58% | -3.68% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.40% | 0.29% | 1.00% | 0.11% | 0.42% | 0.18% | 0.88% | 0.24% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 58.29% | 66.97% | 58.20% | -8.68% | 58.45% | 67.18% | 58.90% | -8.73% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 73.39% | 75.44% | 68.41% | -2.05% | 74.84% | 78.03% | 70.72% | -3.19% | 68.69% | 50% |
| Excessive Trip Length | 8.99% | 8.45% | 13.18% | 0.55% | 8.37% | 7.06% | 12.09% | 1.31% | 13.17% | 1% |
| No Show / Late Cancellation Rate | 3.99% | 3.76% | 4.36% | 0.23% | 4.11% | 3.84% | 4.25% | 0.27% | 4.44% | < 5% |
| Advance Cancellation Rate | 19.19% | 18.73% | 25.66% | 0.46% | 19.62% | 18.87% | 23.77% | 0.76% | 23.11% | < 15% |
| Missed Trip Rate | 0.56% | 0.49% | 1.18% | 0.07% | 0.58% | 0.34% | 1.02% | 0.24% | 0.95% | < 0.5% |
| Complaints per 1,000 Trips | 2.13 | 1.76 | 1.20 | 20.96% | 2.12 | 1.48 | 1.19 | 43.13% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 99.85% | 51.89% | 65.65% | 47.97% | 99.52% | 63.55% | 65.34% | 35.97% | 50.30% | 93% |
| Vehicle Availability | 74.18% | 79.75% | 89.25% | -5.57% | 72.32% | 80.43% | 89.43% | -8.11% | 86.16% | >= 80% |
